At MIKAMU, we believe that every piece of jewelry is a carefully crafted work of art, which is why we have complete confidence in the quality of our products. All items are backed by a one-year warranty starting from the date of the original order delivery, ensuring you a worry-free shopping experience.

Warranty Terms:

• Customer Responsibility: Customers are responsible for the shipping costs to return items to MIKAMU when applying for warranty service. To ensure efficient processing, we recommend choosing an affordable and reliable shipping method.
• Secure Packaging: Please ensure that items are securely packaged when being returned to prevent damage during transit. Using the original packaging or a suitable alternative is ideal. MIKAMU is not liable for any damage or loss that occurs during transit due to improper packaging.
• Tracked Shipping: To ensure safe return shipping, please use a shipping method with tracking. MIKAMU advises keeping the tracking number after shipment to monitor the package's status. Packages without tracking will not be processed and may delay your warranty claim.
• Warranty Void: MIKAMU reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond "normal wear." This determination will be made by our jewelry professionals based on the specific circumstances.
• Coverage: The warranty covers issues arising from manufacturing defects, such as poor soldering or gemstone loss. However, normal wear, scratches, or other cosmetic changes from regular use are not covered.
• Warranty Claim Process: To initiate a warranty claim, please contact us through our official website or customer service channels, providing your order information and a description of the issue. Our customer service team will promptly guide you through the claims process.
• Customer Satisfaction: MIKAMU is dedicated to ensuring the satisfaction of every customer. We encourage you to reach out at any time after your purchase with any concerns or questions. If you are dissatisfied with a product, please contact us immediately, and we will be happy to assist you.
• Extended Warranty Service: In addition to the standard one-year warranty, MIKAMU offers an extended warranty service. For details, please visit our website or contact customer service. This service provides additional peace of mind, ensuring your jewelry remains protected for longer.

Thank you for choosing MIKAMU Jewelry! We look forward to providing you with excellent service and a worry-free shopping experience, keeping your jewelry looking beautiful for years to come. Our goal is to offer not just jewelry, but also cherished memories and emotions.